Customer Support

Helping you ensure your customers get the most from their AV technology 

  • Hills Customer Support

    Hills Customer Service Portal

    Experience our dedicated, self-service customer service portal. The Customer Service Portal allows our customers to download their latest price books, update their account information and more! 

    Click here for more information

  • Hills Customer Service

    National AV Customer Service

    Based in Lidcombe NSW, our national customer service team is trained to help you with your AV order and product enquires. They manage all email enquiries, direct calls and assist our local teams with overflow support. Sitting in close proximity to our highly knowledgeable national product team, if they can't answer your question immediately, they know who can. 

    Contact customer service...

  • Torrensville

    Local Branch Network

    Hills branch network extends into every capital city in Australia.  We provide distribution services, trade service centres and local sales and support across the country. Click on "Local branches" for full details of our branch network.

    Local branches...

  • customers

    Become a Hills customers

    Hills AV customers are audio and AV system integrators. If you are in Pro AV business and want to access global leading AV technology solutions, get in contact with one of our account managers for more information via our customer service contact page..  

    Contact customer service...

  • service

    Access service and repairs

    Hills is the home of Australia’s largest service and repairs team for AV technology hardware and equipment found in buildings. They manage all repairs and warranties. Download the service and repairs form to ensure your technology is working as it's designed to.

    Service and repairs form

  • online products

    Discover our online product catalogue

    Did you know many of the Hills AV  product range is available to view online? Discover our range of AV products and solutions, download spec sheets and login to view pricing now.

    Hills AV Products 

  • FAQ

    Got Questions?

    Read our FAQs to get fast help on your enquiries to do with ordering, invoicing, shipping, pricing, brands and more.

    Get answers...

  • Hills pricing

    Need Pricing?

    Ensure you have the latest pricing on all Hills products.

    Contact customer service...


    Access Support 24/7

    Many of our manufacturing partners offer online support. Visit our brand pages to discover more.

Register for technical training

Grow your business with intensive AV training from Hills highly experienced staff. Our training is intensive yet practical with plenty of hands-on time with products, and access to one-on-one instruction from our trainers. Classes are held across Australia and New Zealand. "Read more" to see schedule and book online.

Read more 

Goods Returns Guidelines

Download our goods returns guidelines and application form HERE