How to log-in on our new e-commerce site
How do I become a Hills customer?
On the Hills eCommerce Login page, click on the 'Create Account' link and follow the online prompts to forward a request to Hills. Our Customer Support team will contact you to continue the process.
I am not eligible to be a Hills customer, how can I purchase security, audio visual and communications products?
Yes! See our DIY range - visit: https://iprotect.hills.com.au/
How do I retrieve my password?
From within the Hills eCommerce Login page enter the email address linked to the eCommerce an account, select Forgot Password and follow the prompts to receive a Reset password email.
Why can’t I log in?
There could be several reasons as to why a login is not working correctly. Please call us on 1300 445 571 and speak to the Customer Support Team and they will be able to establish your account details.
Can I improve the speed of the website?
Yes. Please ensure that your firewall and virus protection software has Hills.com.au listed as a trusted site. Most protection software will ask “Do you trust this site?” when users first try to access a site. If you answer yes, the site is then 'whitelisted'. When whitelisted, the software will not check every key entry when accessing the site and more importantly, will not run anti-virus checks on images as they download, which can occur many times during the download of a single image. Another solution to improve download speed is to hotspot from your mobile phone to your computer, or login via your smartphone, on 3G, 4G or 5G (which may be faster than public or company WiFi) and compare speeds. If the access via smart phone is quicker then it is likely that the previous network has parameters that slow the system down. If you still experience download issues, please contact Hills Customer support and give the details of the pages or products that load too slowly.
Setting up my account
How many users can I have under my eCommerce account?
Each customer will have a Primary eCommerce account linked to a single HCS account (Hills ERP). The Primary account holder, also known as the Super Admin (SA) user, will be able to create any number of additional user linked to the Primary eCommerce account and assign specific permissions to those user accounts. There is no limit to the number and type of users that the SA can create.
Are my online and offline accounts linked?
Once you have become a Hills Ltd customer, a Trading Account within the HCS will be linked to the Primary eCommerce account. All online and offline purchased will be recorded against this account and be reflected on the customer’s account ledger.
Orders and purchases
What are my payment options for online purchases?
Payments for your online purchases can be made via a Credit Card or PayPal account.
Are there any alternatives to online payments?
Yes, in addition to online payments the Direct Deposit option is available, please call us on 1300 445 571 and speak to our Accounts Receivable department to make alternative arrangements.
Can I change my order at Checkout?
Yes, an order can be modified any time prior to Confirming Order.
Can I change my order after Confirmation?
No, an order cannot be changed online after it’s been submitted. To change an order after it’s submitted you’ll need to call us on 1300 445 571 and speak to our Customer Support Team.
Can I return my purchase?
Yes, a request to return can be made based on Hills standard return policy. A request for a Goods Return Authority can be made via the e-commerce site by clicking the link under the Login dropdown icon.